When will my order ship?
Most orders ship within 1 business day. You’ll receive a confirmation email with tracking details once your order is on the way.
When will I receive my order?
Orders in the U.S. typically arrive in 5–7 business days. If not, contact us at support@doctorsoptimalformula.com.
How do I change my shipping address?
Contact us right away at (888) 939-3767 or email us if you need to update your address.
What is Auto-Ship?
Auto-Ship helps you stay on track with your treatment plan. Choose between monthly or every-3-month delivery options. Quarterly shipments qualify for Free Shipping.
Do you store my credit card info?
No. We never store credit card information. All payments are processed securely using bank-grade encryption through our payment processor.
How do I sign up for Auto-Ship?
Log into your account, go to your product page, and click “Enroll in Auto-Ship.” Or, contact our support team at (888) 939-3767 and we’ll help get you set up.
Can I cancel or pause my Auto-Ship?
Absolutely. Log into your Auto-Ship portal or contact us at (888) 939-3767 or email support to make changes anytime.
Will insurance cover these products?
Not currently. Most insurance plans do not cover natural supplements or nutraceuticals.
What payment methods do you accept?
We accept all major credit cards online or by phone. You can also mail a check with your order to:
59 W 9th St, Atlantic Beach, FL 32233
Why do I need a Provider ID to order?
Our products are medically exclusive and require a referral from a licensed provider. Don’t have a Provider ID? Contact us.
Why should I create an account?
Creating an account gives you access to autoship, faster checkout, order history, and secure storage of your info.
Still need help?
We’re happy to help! Call us at (888) 939-3767 or email support@doctorsoptimalformula.com. We’re available Monday–Friday, 9AM–5PM (EST).
